case of the 54,000,000 dollar pants is over.
This week, Judge Pearson walked out of court with nothing. He wasn't reimbursed in any way, and justice for the Korean couple who ran the dry cleaners he sued was served.
Judge Pearson was one of those unreasonable customers all of us who have ever had the pleasure of dealing with customers occasionally run into. The customer who is wrong and trying to bully their way over you.
Those customers are usually obvious. They yell, they threaten, they make outlandish claims about their personal power and their ability to end everyone's career. In the face of an experienced customer service person or supervisor, who has been around the block a few times, that is usually the end of it.
But Judge Roy Pearson used his power to try to ruin the Korean dry cleaners he claimed had ruined his life over a misplaced pair of pants. And in the end, justice was served, or was at least given a start. The Judge lost. If justice is truly to be served, he will be forced to pay the legal fees incurred by the Korean couple who was his target of malice. But that won't be decided until some time in the future.
The judge perhaps began to learn what many people need to know. That "satisfaction guaranteed" is not a statement to be abused to it's most hyperbolic state. "Satisfaction Guaranteed" is within reason. Just because some people refuse to be satisfied by reasonable measures doesn't mean the business must go to any length to feed their wants at their own peril.
But Judge Roy Pearson thought they should. And this week, he learned exactly what "reasonable" means. And he learned that it applies to customers as well as the business.
And he learned that sometimes the customer is wrong.
This is what the court who ruled against Roy Pearson said...
"A reasonable consumer would not interpret 'Satisfaction Guaranteed' to mean that a merchant is required to satisfy a customer's unreasonable demands or to accede to demands that the merchant has reasonable grounds to dispute."